Refund policy
Last updated: October 20, 2026
Our 90-Day Money-Back Guarantee
We want you to give Oryn Gentle Iron a real chance. If you're not happy with your purchase for any reason, contact us within 90 days of the date your order was delivered and we'll give you a full refund of the product price.
- Opened and partly used bottles are covered. You don't need to finish or return an unopened bottle to qualify.
- No return needed. In most cases we won't ask you to ship the product back. If we ever do need a return, we'll tell you how and cover the cost of return shipping.
- One guarantee claim per customer. The guarantee applies to your first purchase of Oryn Gentle Iron (a one-time order or the first order of a subscription), per customer and household.
- Original shipping charges are not refundable.
How to request a refund
Email support@oryn-shop.com with your order number and the email address you used at checkout. You don't need to give a reason, but we always appreciate hearing what didn't work for you.
Once your request is approved, we'll issue the refund to your original payment method within 5–7 business days. Your bank or card issuer may take a further 5–10 business days to show it on your statement.
Subscription renewal orders
You can cancel your subscription at any time before your next billing date (see our Purchase Options Cancellation Policy). If a renewal order is charged and you meant to cancel, contact us within 14 days of the renewal charge. We'll cancel your subscription and refund that renewal order in full if the product is unopened, or under the 90-day guarantee if it's your first order.
Damaged, defective, lost or incorrect orders
If your order arrives damaged, defective or incorrect, or it doesn't arrive at all, email support@oryn-shop.com within 14 days of delivery (or of the estimated delivery date for missing orders). Please include your order number and, for damaged or incorrect items, a photo. We'll send a free replacement or give you a full refund, including shipping, whichever you prefer.
Cancelling an order before it ships
You can cancel or change an order within 12 hours of placing it by emailing support@oryn-shop.com. After that, your order may already be on its way to fulfillment; you'll still be covered by the 90-day guarantee.
Before you file a dispute
If something isn't right, please contact us first. We'll resolve it quickly, and it's usually faster than a bank dispute.
Contact
support@oryn-shop.com
Oryn, 3333 Forbes Ave, Pittsburgh, PA 15213, United States